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Legal

Shipping policy

Last updated

Draft pending legal review. Items marked TBD are not decided yet; contact us if you need an answer before they are.

The shop isn't open yet. Nothing is on sale today, so no order is covered by this page yet. It will be complete before the shop opens.

Renvalle ships within the United States only. This page says how long that takes and what happens if it takes longer.

Where we ship

We ship to addresses in the 50 US states. [TBD: confirm whether we ship to PO boxes, APO/FPO/DPO addresses, and US territories]

We do not ship outside the United States.

Processing time

Orders leave our warehouse within [TBD: processing time] business days of being placed. Business days are Monday to Friday, excluding US federal holidays.

Delivery time and cost

  • Standard shipping: [TBD: delivery time] business days after dispatch. Cost: [TBD: standard shipping rate and free-shipping threshold].
  • Carriers: [TBD: carriers].

You will get an email with a tracking number when your order ships.

If your order is delayed

We only quote shipping times we have a reasonable basis to meet. If we find we cannot ship your order within the time stated above (or within 30 days, if no time was stated), we will:

  1. Tell you promptly, before the original shipping date, and give you a revised date.
  2. Offer you the choice to accept the delay or cancel the order for a full, prompt refund.
  3. If the new date is more than 30 days later than first promised, or we cannot give a new date, we will treat the order as cancelled and refund you unless you tell us you want to wait.

Refunds for cancelled orders go back to your original payment method.

Lost or damaged packages

If your tracking shows delivered but you don't have the package, or it arrives damaged, contact us within [TBD: reporting window] days of the delivery date with your order number, and photos if it is damaged. We will work with the carrier and replace or refund the order.

Wrong address

Check your shipping address at checkout. If you spot a mistake, contact us right away; we can correct it only before the order ships.

Questions

Contact us with your order number and we'll look into it.

Questions?

A person reads every message. Tell us what you need and we'll answer by email.

Contact us